About Us
Welcome to Boxivo.store. We are always happy to hear from you.
Whether you have a question about a product, need help with an order, want more information about shipping, or simply need support after purchase, our team is here to assist you. At Boxivo, we want every customer to feel comfortable, informed, and supported throughout the shopping experience.
Customer Support
For all customer service questions, please contact us by email:
Email: support@Boxivo.store
Our support team can help with:
Order questions
Product information
Shipping updates
Delivery concerns
Return and refund questions
Damaged or incorrect item support
General store inquiries
Payment or checkout questions
Product availability questions
When contacting us, please include as much information as possible so we can assist you quickly.
Helpful information may include:
Your full name
Your order number
The email address used at checkout
A clear description of your question or issue
Photos or videos, if your question is related to product condition or packaging
Providing complete information helps us review your request faster and offer a better solution.
Store Information
Store Name: Boxivo.store
Website: Boxivo.store
Email: support@Boxivo.store
Phone: (800) 983-8472
Business Address: 475 PE-150, Alberton, PE, Canada
Support Hours
Our customer support team reviews messages during regular business days. We do our best to respond as soon as possible.
Typical response time: 1–3 business days
During holidays, promotional periods, or high order volume, response times may be slightly longer. We appreciate your patience and understanding.
Before You Contact Us
To help us support you better, please check the following before reaching out:
If you are asking about an order, please prepare your order number.
If you are asking about delivery, please check your tracking information first.
If your item arrived damaged, please take clear photos of the item and packaging.
If your question is about a blind box item, please review the product description carefully because some styles may be random.
If you entered incorrect shipping information, contact us as soon as possible.
The sooner you contact us, the easier it is for us to help.
Order Support
If you have already placed an order and need help, please email us at:
Please include your order number in the subject line if possible.
Example subject line:
Order Support – Order #12345
This helps us locate your order faster and provide more accurate support.
Shipping Questions
If you have questions about shipping, tracking, or delivery time, please contact us with your order number.
Please remember that delivery times may vary depending on destination, carrier processing, customs procedures, weather conditions, holidays, and other factors outside our direct control.
We understand that waiting for a cute collectible or surprise item can be exciting, and we will do our best to help you track your package and understand its delivery status.
Product Questions
If you are unsure about a product before placing an order, feel free to contact us.
We can help clarify details such as:
Product type
Blind box or random style information
Approximate size
Material details when available
Usage suggestions
Display or decoration ideas
Packaging information
Quantity included
We want you to feel confident before purchasing from Boxivo.
Returns and Refunds
If you need help with a return, replacement, or refund request, please contact our support team at:
Please include your order number and explain the issue clearly.
If your request is related to a damaged, defective, or incorrect item, please include photos or videos so our team can review the situation properly.
Returned items may need to be unused, undamaged, and in their original packaging, depending on the situation and applicable store policy.
Damaged or Incorrect Items
We carefully aim to provide a positive shopping experience, but if your order arrives damaged or incorrect, please contact us as soon as possible.
Please include:
Your order number
A photo of the item
A photo of the packaging
A clear explanation of the issue
Our team will review your case and help guide you through the next steps.
Packaging Notice
Some collectible items, blind boxes, and mini figures may include decorative retail packaging. During shipping, the outer box may occasionally experience minor dents, folds, or surface marks due to carrier handling.
Minor outer packaging wear usually does not affect the product itself. However, if the actual item inside is damaged or unusable, please contact us with photos so we can assist you.
Blind Box Notice
Some products sold on Boxivo may be blind box or mystery-style items. This means the style, character, or design may be randomly selected, depending on the product listing.
Please read each product description carefully before purchase. Blind box items are designed to be a surprise, and specific styles may not always be guaranteed unless clearly stated on the product page.
If you have questions about a blind box item before ordering, contact us and we will do our best to clarify the product details.
Business Address
Boxivo.store
475 PE-150
Alberton, PE
Canada
Please contact our customer support team before sending any return items. Items sent without prior communication may not be accepted or processed correctly.
Phone Support
You may contact us by phone at:
(800) 983-8472
For the fastest and most detailed support, we recommend emailing us at support@Boxivo.store, especially if your request requires order details, photos, tracking information, or written confirmation.
We Are Here to Help
At Boxivo, we want your shopping experience to feel easy, friendly, and enjoyable. Our products are designed to bring small moments of fun, surprise, and cuteness, and our support team is here to help make your experience even better.
Whether you are starting your first collection, gifting a plush toy, decorating your desk, or opening a mystery blind box, we are happy to support you.
Thank you for choosing Boxivo.store.
Boxivo.store — Tiny Surprises, Big Smiles.