Contact information
Thank you for visiting Boxivo.store, your playful destination for cute collectibles, blind boxes, plush toys, mini figures, keychains, desk decorations, and small surprise gifts.
We are happy to help with questions about your order, product details, shipping, returns, refunds, or general store support.
Store Contact Details
Store Name: Boxivo.store
Website: Boxivo.store
Email: support@Boxivo.store
Phone: (800) 983-8472
Business Address: 475 PE-150, Alberton, PE, Canada
Customer Support Email
For the fastest support, please email us at:
Our customer support team can help with:
Order updates
Tracking questions
Shipping concerns
Product information
Blind box questions
Return requests
Refund requests
Replacement requests
Damaged item claims
Incorrect item claims
Payment questions
Checkout issues
General store questions
What to Include When Contacting Us
To help us respond faster, please include:
Your full name
Your order number
The email address used at checkout
A clear description of your question
Photos or videos, if the issue involves a product or package
Your shipping address, if the issue is delivery-related
Including complete information helps us review your request properly.
Order Support
If you are contacting us about an order, please use a clear subject line.
Example:
Order Support – Order #12345
This helps us locate your order and provide accurate assistance.
Product Questions
If you have questions before placing an order, we are happy to help.
You may contact us to ask about:
Product size
Material
Quantity included
Packaging
Blind box style
Random selection details
Display use
Gift suitability
Keychain or ornament use
Available variations
Please read product descriptions carefully before purchasing, especially for blind box or mystery-style products.
Blind Box Questions
Some Boxivo.store products are sold as blind boxes or mystery items. This means the exact style may be random.
If you are unsure whether a product is random, selectable, or part of a collectible series, contact us before ordering.
We will do our best to clarify the product information.
Shipping Support
If you need help with shipping or tracking, please contact us with your order number.
We can help you understand:
Tracking status
Estimated delivery
Possible delays
Address issues
Returned packages
Missing packages
Carrier updates
Please note that once a package is with the carrier, delivery speed may depend on the shipping provider.
Return and Refund Support
If you need to request a return or refund, please email us before sending any item back.
Unauthorized returns may not be accepted.
For return or refund requests, please include:
Order number
Reason for request
Photos or videos, if applicable
Condition of the item
Packaging condition
Whether the item has been opened or used
Our team will review your request and provide next steps.
Damaged or Incorrect Item Support
If your order arrives damaged or incorrect, contact us as soon as possible.
Please include:
Photos of the product
Photos of the packaging
Photos of the shipping label
A short explanation of the issue
Your order number
Damage claims should be reported within 48 hours of delivery when possible.
Business Address
Boxivo.store
475 PE-150
Alberton, PE
Canada
Please do not send returns to this address unless our support team has confirmed return instructions. Items sent without approval may not be processed.
Phone Contact
You may contact us by phone at:
(800) 983-8472
For detailed support involving order numbers, photos, tracking, or written confirmation, email is recommended.
Support Response Time
We do our best to respond within 1–3 business days.
Response times may be longer during:
Holiday seasons
Sales events
High order volume
Weekends
Public holidays
Carrier delay periods
We appreciate your patience and will reply as soon as possible.
Customer Care Promise
At Boxivo.store, we want every customer to feel supported and cared for. Our products are cute, playful, and full of surprise, and we want your shopping experience to feel just as happy.
Whether you are collecting mini figures, opening a mystery box, gifting a plush toy, or decorating your desk with something adorable, we are here to help.
Boxivo.store — Tiny Surprises, Big Smiles.