Shipping policy
At Boxivo.store, we know that waiting for a cute collectible, mystery box, plush toy, or mini figure can be exciting. We do our best to process and ship orders carefully so your tiny surprises can arrive safely.
This Shipping Policy explains how order processing, shipping, delivery, tracking, delays, and shipping-related issues are handled.
Store Information
Store Name: Boxivo.store
Website: Boxivo.store
Email: support@Boxivo.store
Phone: (800) 983-8472
Business Address: 475 PE-150, Alberton, PE, Canada
Order Processing Time
Orders are typically processed within 1–5 business days after payment is successfully completed.
Processing time includes:
Order confirmation
Payment review
Item preparation
Quality checking
Packing
Warehouse handling
Handover to shipping carrier
Processing time does not include shipping transit time.
During busy periods, holidays, product launches, promotional events, or high order volume, processing may take longer.
Shipping Time
Estimated shipping time may vary depending on your location, shipping method, carrier, and external conditions.
Typical delivery time may range from 7–20 business days, depending on destination and logistics conditions.
Some orders may arrive sooner, while others may take longer due to factors beyond our control.
Shipping Destinations
Boxivo.store may ship to available regions shown at checkout.
If your location is not available at checkout, we may not currently support shipping to your area.
Shipping availability may change depending on carrier service, product restrictions, customs rules, and delivery network coverage.
Shipping Costs
Shipping costs are calculated and displayed at checkout when applicable.
Shipping fees may depend on:
Destination
Product weight
Package size
Shipping method
Carrier rates
Promotional offers
Order value
Any shipping fees shown at checkout should be reviewed before placing your order.
Tracking Information
Once your order has shipped, you may receive tracking information by email.
Tracking updates may take several days to appear after the package is handed to the carrier. This is normal, especially for international or cross-border shipments.
Tracking may show statuses such as:
Order processed
Shipment created
In transit
Arrived at sorting center
Departed facility
Customs processing
Out for delivery
Delivered
If tracking does not update immediately, please allow additional time.
Delivery Delays
While we do our best to provide accurate estimates, delivery dates are not guaranteed.
Shipping delays may happen due to:
Weather conditions
Carrier delays
Customs inspection
Holiday shipping volume
Incorrect address
Remote location delivery
Local postal delays
Transportation disruptions
Warehouse processing delays
International logistics issues
Boxivo.store is not responsible for carrier delays once the package has been shipped. However, we will do our best to assist you with tracking and support.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on your country or region.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.
Boxivo.store is not responsible for customs delays, import fees, tax charges, or packages held by customs.
Please check your local import rules before ordering if you are unsure.
Incorrect Shipping Address
Customers are responsible for providing a correct and complete shipping address at checkout.
Please carefully check:
Full name
Street address
Apartment or unit number
City
Province or state
Postal code
Country
Phone number
Email address
If you notice an address mistake, contact us immediately at:
We may be able to update your address if the order has not yet been processed or shipped.
Once an order has shipped, we may not be able to change the delivery address.
Boxivo.store is not responsible for lost, delayed, returned, or misdelivered packages caused by incorrect or incomplete addresses provided by the customer.
Returned Packages
A package may be returned to sender due to:
Incorrect address
Incomplete address
Failed delivery attempts
Refusal of delivery
Unclaimed package
Customs refusal
Carrier issue
If a package is returned to us, please contact our support team. Depending on the situation, we may offer reshipment, refund, or store credit.
Additional shipping fees may apply for reshipment.
Original shipping fees may not be refundable if the return was caused by customer-provided address errors, refusal, or failure to claim the package.
Lost Packages
If your package appears lost, please contact us at:
Before contacting us, please check:
Tracking status
Mailroom
Front desk
Neighbors
Porch or delivery area
Local post office
Building reception
Family members or roommates
If tracking shows delivered but you cannot locate the package, we may ask you to contact the carrier directly to start a delivery investigation.
We will review lost package cases individually, but we cannot guarantee refund or replacement for packages marked delivered by the carrier.
Damaged Packages
If your package arrives damaged, please take photos before opening if possible.
If the product inside is damaged, please contact us with:
Order number
Photos of the shipping box
Photos of the product packaging
Photos of the damaged item
A short explanation of the issue
Please report damage within 48 hours of delivery whenever possible.
Packaging Notice for Collectibles
Many of our items are collectible-style products, blind boxes, mini figures, and plush toys. Some items may include decorative retail packaging.
During shipping, outer packaging may experience minor dents, scratches, compression marks, or folds. This can happen during sorting, transit, customs inspection, or courier handling.
Minor outer box imperfections do not usually affect the product itself and may not qualify as product damage.
If the actual item inside is damaged or unusable, please contact us.
Multiple Packages
If your order includes multiple items, they may ship separately depending on availability, warehouse location, package size, or shipping method.
This means you may receive more than one tracking number and packages may arrive on different dates.
If part of your order arrives first, please allow additional time for the remaining items.
Pre-Order or Special Items
Some products may be listed as pre-order, limited release, special order, or restock items.
These products may require additional processing time before shipping.
If a product has special shipping or processing details, they will be shown on the product page when applicable.
Delivery Confirmation
A package is considered delivered when the carrier tracking status shows delivered to the address provided at checkout.
Please make sure your delivery location is safe and secure. Boxivo.store is not responsible for theft, loss, or damage after the carrier confirms delivery.
Holiday Shipping
During holidays, delivery times may be longer than usual due to high shipping volume.
We recommend placing orders early if you are purchasing gifts for birthdays, holidays, or special occasions.
We cannot guarantee delivery by a specific date unless a guaranteed shipping option is clearly offered at checkout.
Contact for Shipping Questions
For shipping-related questions, please contact:
Boxivo.store
Email: support@Boxivo.store
Phone: (800) 983-8472
Address: 475 PE-150, Alberton, PE, Canada
Please include your order number so we can assist you faster.